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Privacy policy

Purpose of this policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to provide a service to you, and helps us to develop a better understanding of our patrons, in turn providing you with relevant and timely information about the work that we do and to promote Leeds as a vibrant, international cultural city.

The purpose of this policy is to give you a clear explanation about how we store and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • What information we may collect about you
  • How we may use that information
  • In what situations we may disclose your details to third parties
  • Our use of cookies to improve your use of our website
  • Information about how we keep your personal data secure, how long we maintain it for and your rights to be able to access it

If you have any queries about this policy, please contact Leeds Ticket Hub by:

What we do

Leeds Ticket Hub is committed to preserving the privacy of its customers, we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.

Leeds Ticket Hub’s registered office is at Carriageworks Theatre, The Electric Press, 3 Millennium Square, Leeds, LS2 3AD and is owned and managed by Leeds City Council.

When you purchase tickets via Leeds Ticket Hub, Leeds City Council is the data owner and Leeds Ticket Hub act as the Data Processor on behalf of the event organisers or promoters.

Personal information we collect from you 

Leeds Ticket Hub processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you will depend on your interaction with us, for example when you subscribe to our e-newsletter, make a purchase or a donation online or complete one of our on-line forms (e.g. customer survey). The purposes for processing your data are given below:

Registering an account 

If you register to use the password protected portions of the website, we will ask you to provide us with certain up to date data about yourself which we will handle in accordance with the UK GDPR and Data Protection Regulations. An account is required to place an order.

Placing an order online 

When you order items online, our order form asks you to give us information specific to that order, including your billing address, credit card information and email address. The information that you provide is used to process and send your orders. We also use the information to contact you if there is a problem with your order, such as a cancellation or change of programme.

When you buy from Leeds Ticket Hub, our system automatically gathers purchase data. We use this information in two ways: We review what kinds of products and services appeal most to our members as a group. This statistical information helps us improve our offer to our customers.

Security of transactions

All transactions automatically take place on a secure server by our global payment gateway provider, Windcave. All personal information is encrypted before it is transmitted over the internet. Windcave is a certified merchant, which guarantee your credit card details are completely secure.

E-newsletters

Leeds Ticket Hub’s associated venues and events send out regular e-newsletter communications (at least once a month) to people who have opted in in to receive these communications or have purchased tickets and not yet opted out of receiving communications – this can be easily adjusted in your account preferences, or recipients can unsubscribe at any time by simply clicking the ‘unsubscribe’ link at the bottom of the email.

Brochures

When ordering a brochure from us, we will collect your name and address.

Sharing your information

When you purchase tickets via Leeds Ticket Hub it acts as the Data Processor on behalf of the event organisers or promoters and will pass on necessary information to them in accordance with their instructions and to complete the transaction.

Third party services

We use third party web services to deliver some of our site functions including Google, WordFly (which powers our e-newsletter), Tessitura (our CRM and ticketing platform), X (Twitter), Facebook, Instagram, LinkedIn, YouTube, TikTok and Blue Sky. These services have their own privacy policies. Please refer to them if you are concerned.

Security of your data

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by other parties, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls, and server authentication to protect the security of your data. We require all Leeds Ticket Hub companies, our staff and any third parties we employ to provide support services, to observe our privacy standards and to allow us to audit them for compliance. 

Transfers outside the EU

Personal data in the European Union is protected by General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. We use WordFly mailing platform which houses its infrastructure in a Tier 5 Platinum Elite data centre that meets or exceeds the standards of IEEE, ANSI, ASHRAE, 24/7, ISO 9001, SAS 70/SSAE-16, BICSI, the Green Grid Association, and more.

Your rights

You have the right to access any personal information that Leeds Ticket Hub processes about you and to request information about: 

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and which we aim to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

How long we keep your data 

We only ever retain personal information for as long as is necessary and we have review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Cookies  

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. 
We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Contacting us or lodging a complaint

We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please let us know:

Leeds Ticket Hub 
Carriageworks Theatre 
The Electric Press 
3, Millennium Square 
Leeds, LS2 3AD

If you are still dissatisfied, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF

We keep our privacy policy under regular review to ensure it is up to date and accurate. This notice was last updated in July 2025.

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