Accessibility statement for Leeds Ticket Hub
This accessibility statement applies to www.leedstickethub.co.uk.
Using this website
This website is run by Leeds Ticket Hub, part of Leeds City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability
How accessible this website is
We know some parts of this website are not fully accessible:
- Some PDF documents are not fully accessible to screen reader software
- Some form elements may not be correctly labelled
- Some third-party booking widgets may not be fully navigable by keyboard
- Colour contrast may not meet WCAG AA standards on certain pages
Feedback and contact information
If you need information on this website in a different format email tickets@leeds.gov.uk and tell us:
- The web address (URL) of the content
- Your name and email address
- The format you need, for example, audio, braille, BSL or large print
We aim to get back to you within 7 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email tickets@leeds.gov.uk to register your difficulty.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.
If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.
Interactive tools and transactions
Our ticketing payment path is built and hosted through third party software, Tessitura Network, and ‘skinned’ to look like our website. We are working with Tessitura to improve the accessibility of their customer relationship management (CRM) system.
Our website is built and hosted through third party software. We are working with Peppered to improve the accessibility of their content management system (CMS).
What we’re doing to improve accessibility
We are:
- Conducting regular accessibility audits
- Working with developers to fix known issues
- Ensuring new content meets accessibility standards
- Training staff on accessible content creation
Preparation of this accessibility statement
This statement was prepared on 16 July 2025. It was last reviewed on 1 September 2025.