This accessibility statement applies to Leeds Ticket Hub.

This website is run by Leeds ticket hub, part of Leeds City Council. We want as many people as possible to be able to use this website. That means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• headings are not always in sequential order
• non-decorative images missing alternative text
• left/right scroll is introduced for smaller screen sizes and mobiles when text has been zoomed to 200%
• search option concealed for mobile users when text has been zoomed to 200%
• some pages have a title that is different to the H1 of the page
• some text does not have sufficient contrast
• there are of blocks of text shared as images
• Google map frames do not have an accessible title
• moving carousel has no pause option
• list items not under the correct parent elements

Feedback and contact information

If you need information on this website in a different format email tickets@leeds.gov.uk and tell us:

• the web address (URL) of the content
• your name and email address
• the format you need, for example, audio, braille, BSL or large print

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, email lmgwebsite@leeds.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The elements listed below are not accessible and do not comply with the accessibility regulations.

Headings are not always in sequential order

Some pages do not have the H1 page title as the first heading on the page and others skip heading sizes. This means the structure of the page content is not always clear for readers and fails 2.4.6 Headings and Labels.

Non-decorative images missing alternative text

Images being used as linked are missing the relevant alternative text or label, meaning that these could be missed or ignored by assistive technology. Examples of this are:

• the Leeds City Council logo linking to Leeds.gov.uk in the footer
• some events in the carousel
• contact and social media icons in the Christmas Experience footer
• contact and social media icons in the Leeds Pub Piano Competition footer

This fails 2.4.4 Link Purpose (In Context).

Left/right scroll is introduced for smaller screen sizes and mobiles when text has been zoomed to 200%

When the text has been zoomed to 200%, for smaller screens and mobiles, the content does not all reflow and wrap as it should, meaning that left/right scroll is introduced and some text is cropped off. This fails 1.4.4 Resize Text and 1.4.10 Reflow.

Search option concealed for mobile users when text has been zoomed to 200%

On mobile devices, when text has been zoomed to 200%, the header only has the logo and hamburger menu in it. The search functionality is no longer visible to use. This fails 2.4.5 Multiple Ways.

Some pages have a title that is different to the H1 of the page

On the ‘What’s On’ page, the title shows as 'Agenda' instead of 'What's on' like the url and H1. This fails 2.4.2 Page Titled.

Some text does not have sufficient contrast

The website carbon text in the footer has insufficient contrast. This is 1.47:1, but should be 4.5:1 to meet minimum standards.

This fails 1.4.3 Contrast (minimum).

There are of blocks of text shared as images

The text on the homepage main carousel images does not allow text to be focused upon to highlight or be read. This fails 1.4.5 Images of Text.

When text is contained within images, this cannot be changed or adapted as an individual might need (for example, inverting colours, translating, zooming without losing quality).

Google map frames do not have an accessible title

On the Contact us page, the Google Map frame does not contain a title. This fails 4.1.2 Name, Role, Value.

Moving carousel has no pause option

The main carousel on the homepage has no pause functionality. This fails 2.2.2 Pause, Stop, Hide.

List items not under the correct parent elements

On the Christmas Experience tickets page, list items (<li>) are not contained within <ul>, <ol> or <menu> parent elements. This fails 4.2.1 Name, Role, Value.

What we’re doing to improve accessibility

Disproportionate burden

Leeds City Council believes all content should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

Content is not within the scope of the accessibility regulations

Leeds City Council intends to make all our content accessible.

Preparation of this accessibility statement

This statement was prepared on 3 August 2026.

This website was last tested on 30 July 2026. The test was carried out by Leeds City Council.

We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.

The pages we tested were:

• Leeds Ticket Hub homepage
• Contact us
• Leeds Festival
• What’s on
• Christmas (events filter)
• Christmas Experience prices
• Christmas Experience tickets
• Leeds Pub Piano Competition